“Signed, Confused in Cakeland” is a regular feature where I answer the small but important questions. Or just the funny questions. Or whatever questions you might have, really, which may not need a full on blog post.
Want to ask me something? Email firstname.lastname@example.org
I have a question for you. I have had a negative comment on my page about one of my cakes and upon investigation I worked out it was a local cake decorator and a couple of other competitors who liked it. How would you handle this? Thanks.
Confused in Cakeland
Hey there Confused,
Facebook has a “delete comment and ban user” button for a reason. Use it.
It’s your page, so it’s your rules.
How I handle it emotionally? I generally gnash my teeth a bit, tell a few friends about those losers, then remember that I’m in business for myself, my family, and my customers. I’m here to serve those people, not serve trolls. I’m better off spending my time hitting delete and moving on than I am dwelling on it. I’ve got WAY more important people who need me.
((Hugs)) because it sucks that these type of people are out there with nothing better to do.